Privacy Policy

We recognise that protecting personal information is very important to you and that you have an interest in how we collect, use, store and share such information. We always respect our customers’ privacy and personal information and we take this matter very seriously. We have worked very hard to earn our customers’ trust and keeping it is our top priority. That’s why we comply with the obligations that are laid out under data protection laws.

This privacy notice sets out how we, as a data controller, will use and protect your information. We will use your personal information only for the purposes and in the manner set out in this privacy notice. We recommend that you read this privacy notice carefully.

Please note: you have the right to object to the processing of your personal data where that processing is carried out for our legitimate interests or for direct marketing purposes

1. About us

www.oflexy.com and its subsidiary sites (including app.oflexy.com) and any associated oFlexy mobile applications, present or future (each the “Applications”), are operated by, and the top-up services and prepaid products available on the Applications from time to time (“Services”), are provided by, by oFlexy Internet Company t/a oFlexy (“oFlexy”, “we” or “us”). oFlexy is incorporated in Algeria with registration number 23A2892407 and has its registered office at N°: 01 , ALMUSALAHA , Ain El Melh, M’Sila, 28004, Algeria .

All correspondence in relation to any oFlexy company should be sent to N°: 01 , ALMUSALAHA , Ain El Melh, M’Sila, 28004, Algeria .

2. How can you get in contact with oFlexy?

If you have any questions about this privacy notice or any other queries or complaints, our customer care team is here to help – please contact us using one of the following options:

Email us: support@oflexy.com
Live chat: https://www.oflexy.com/contact

3. Scope of oFlexy’s privacy notice?

Personal data is information that identifies a person or can be used to identify a person. For us to provide our Services to you, we need to collect and process personal data about you. Without this information, we may not be able to provide our Services to you.

This privacy notice will apply to personal data about you collected by us through the Application or otherwise. Any personal data you provide to us about your family and friends while using the Services in respect of which we are a data controller will be subject to our ‘Friends and Family Privacy Notice’. You acknowledge that you have informed any such person that their personal data may be collected and processed by oFlexy and made them aware of our ‘Friends and Family Privacy Notice’.

4. What data does oFlexy collect?

We may collect and process the following data about you:

Contact Details : name; email address; telephone number; passport or national identification details (in limited circumstances); social media identifiers;
Transaction Details : transaction amount and currency;
Electronic Identifying Details : IP address; SMS content; cookies; pixels; activity logs (e.g. user session recordings); online identifiers; device identifiers (e.g. the mobile device and/or the internet browser that you use) and geolocation data;
Correspondence and Complaints : any correspondence that you choose to send to oFlexy (including complaints); any information you provide to our customer care team; any information you publish about oFlexy (including on the app stores);
Transaction History : details of the transactions (including date and time and relevant service provider) you carry out on, and your visits to, the Applications.

If you choose to grant the mobile applications access to contact information through your device, we may collect this information, including names, telephone numbers, email addresses and social media identifiers. We use this information to help us deliver the Services to your family and friends in the most efficient manner and for the other purposes listed below.

We also collect the mobile phone number or the email associated with a permanent Nauta access account, of the person to whom you wish to send top-up services or prepaid products.

For more information on the cookies we use, please see our Cookie Policy.

5. How does oFlexy collect your personal data?

You provide us with your personal data when you register for, or use, our Services. We may also collect personal data about you from third parties (e.g. in the event of chargebacks or through third party direct marketing services). We also collect information about you through your use of our Applications, your visits to our Applications, your interactions with our customer care team and the transactions you carry out on our Applications. When you visit our Applications, your device and/or browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connection to an Application or other technical communications information), some of which may constitute personal data.

6. Why do we process your personal data and what is our legal basis for doing so?

7. Do we carry out any automated processing of your personal data?

We use automated statistical analysis of the personal data we collect about you in order to comply with our legal obligations to detect and prevent fraud, dishonesty and other crimes. We may use automated processing to screen for suspicious transactions, or to identify transactions that may be subject to international sanctions.

When we make solely automated decisions that affect you in a legal or a significant way, you have the right to provide your point of view and have those decisions reviewed by a member of our staff.

8. What happens if you do not provide us with your personal data?

If you do not provide us with your personal data or object to the use of certain personal data, we may not be able to provide the Services to you.

9. Who do we disclose your personal data to?

We share your personal data, where necessary, with the following recipients:

any third party you ask us to share it with, including friends and family;
mobile operators and other service providers (directly or via third parties);
anti-fraud service providers;
governmental, legal, regulatory, or similar authorities, on request or, where required, including for the purposes of reporting any actual or suspected breach of applicable law or regulation;
law enforcement authorities, where responding to valid requests to assist in the prevention, detection, investigation or prosecution of a criminal offence;
third party payment processors;
direct marketing service providers;
data analytics service providers (e.g. Google Analytics);
third party service providers used for the delivery of some aspects of the Services (e.g. SMS delivery, email delivery, web notifications, app notifications and phone number lookup);
hosting infrastructure companies based in the EEA;
legal and financial advisors, and auditors;
potential purchasers or bidders.

In addition, recipients of the Services may be able to view your name when you send them mobile top-up or prepaid products. Recipients may also be able to view your name if they avail of the option to send you a thank you message. You can control whether you wish to share your name with recipients of the Services through the account settings in your oFlexy account here.

Our Applications may, interface with third party services that you have previously interacted with (e.g. Facebook and Google), or contain links to third party content (e.g. service provider content). Please note that oFlexy is not responsible for such services or content, or the privacy policies associated with those services or content. We recommend that you review any third party’s privacy policy before accessing such services or content.

10. Does oFlexy transfer your personal data outside the EEA?

oFlexy may be required to transfer your personal data outside the EEA for the purposes of providing the Services. To ensure that your personal data receives an adequate level of protection and is treated securely, and where a specific derogation does not apply, we put the appropriate safeguards in place to protect the privacy and integrity of such personal data when being transferred outside the EEA (e.g. EU-approved standard contractual clauses / binding corporate rules).

11. What if oFlexy is bought by another company?

We reserve the right to transfer information (including your personal data) to a third party in the event of a merger, liquidation, receivership or transfer of all or substantially all of the assets of our company. The third party must only use your personal data for the purposes that you provided it to us in the first place and as set out in this privacy notice. You will be notified in the event of any such transfer.

12. Data Security

We have implemented appropriate technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with data protection laws.

You are responsible for ensuring that any personal data that is sent to us is sent securely.

13. How long do we keep your personal data?

We will keep your personal data only for so long as is necessary to carry out the purposes set out above and to comply with any legal obligations. The criteria for determining the duration for which we retain your personal data are whether it is necessary:

to maintain an ongoing relationship with you (e.g. to provide our Services to you or where you are lawfully included in our direct marketing lists and have not unsubscribed);
in connection with the purposes set out in this notice and where we have a valid legal basis; or
to comply with any applicable limitation period under applicable law, and a reasonable amount thereafter.

Once the periods above have concluded, we will either:

permanently delete or destroy the relevant personal data;
archive your personal data so that it is beyond use; or
anonymise the relevant personal data.

14. Where does oFlexy hold your personal data?

Your personal data is held by us on secure servers which are hosted by oFlexy or by a third party hosting infrastructure company located within the EEA.

15. Will oFlexy use your personal data for direct marketing purposes?

We may use your personal data to send you information by SMS, email or app notifications relating to our products and services which may be of interest to you or similar products and services to those you have previously purchased from oFlexy with your consent or where otherwise permitted to do so by local law.

16. Can you opt-out/unsubscribe from direct marketing?

You will be provided with an opportunity to opt-in at the point of registration. You can also opt-out at any time, free of charge, by: (i) for SMS and email, by using the unsubscribe facility in the SMS or email that oFlexy sends to you; (ii) for push notifications, by following the steps in the guide available at support.oflexy.com; or (iii) by sending an email to support@oflexy.com.

oFlexy does not sell or share your personal data with subsidiary companies or third parties for marketing or profit purposes.

17. Your Rights

You have a right to obtain a copy of, and the right to rectify any inaccuracies in, the personal data we hold about you by making a request to us in writing. You also have the right to request erasure, restriction, portability, or object to the processing, of your personal data or not to be subject to a decision based on automated processing, including profiling. You should inform us of any changes to your personal data. Any requests made under this section can be made using the contact details set out below. We will respond to your request in writing, or orally if requested, as soon as practicable and in any event not more than one (1) month after receipt of your request. In each case, these rights are subject to restrictions as laid down by law.

If you are unhappy with any aspect of processing or your data protection rights please contact oFlexy in the first instance and we will be happy to listen to your concerns. We can be contacted as follows: support@oflexy.com.

Please contact us at support@oflexy.com or at oFlexy, N°: 01 , ALMUSALAHA , Ain El Melh, M’Sila, 28004, Algeria . to exercise any of your rights under this section.

18. Changes to this privacy notice

We may update this privacy notice from time to time. If we make any material changes, we will notify you by posting a notice on our Applications and/or, where appropriate, by sending you a notification.

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Privacy Policy